We are Committed to protecting

your Data Security and Privacy


At CogniMail, we understand the importance of your data’s integrity and security. As privacy and data protection regulations evolve, including the enforcement of the General Data Protection Regulation (GDPR) in May 2018, we remain dedicated to not only complying with these regulations but also exceeding them, ensuring that your data is secure and your privacy is respected. Should you need more detailed information or have specific questions, feel free to reach out to our Customer Support or Sales team through live chat.

Physical and Digital Security:

 Hosted on secure cloud services, CogniMail ensures robust physical and digital data protection. We employ state-of-the-art encryption methods for data at rest and in transit, shielding your information from unauthorized access.

Data Usage and Privacy

Our commitment is to use your data solely for enhancing your experience with CogniMail. We do not sell or rent user data. Access to personal data is strictly limited to authorized personnel and only for purposes of improving our services.

Data Recovery and Ownership

We regularly back up data to ensure a rapid restoration process, guaranteeing no more than a 24-hour recovery time objective (RTO) and recovery point objective (RPO). Ownership of the data lies with you, the user, and we ensure it is accessible for export or deletion upon request.

Compliance and Data Transfer

CogniMail adheres to GDPR requirements and other relevant privacy regulations. We facilitate data transfers with appropriate safeguards and comply with legal standards for international data transfer, including mechanisms like the EU-US Privacy Shield.

Rights Under GDPR

CogniMail enables you to exercise your rights under GDPR, which include accessing personal data, correcting inaccuracies, restricting processing, and requesting the deletion or transfer of your data. Detailed procedures for these requests are available on our platform, ensuring compliance and respecting user privacy.

GDPR Definitions and Responsibilities

Under GDPR, personal data is defined broadly, ensuring that data subjects have extensive privacy rights. CogniMail is committed to upholding these rights by implementing data protection by design and default, providing clear documentation of our data processing activities, and ensuring transparency in our practices.

Contact Information

 For any inquiries related to data protection, please contact our Data Protection Officer at [email protected] For other legal matters, reach out to [email protected].